Easy 14 day returns. Email us with your order number and clear photos of the goods, and our team will review your request and reply with what happens next. Please do not send anything back before your return has been approved.
Changed your mind
Ordered the wrong thing, or no longer need it? You may return the product within 14 days from the date of delivery for a full refund, less the original shipping cost and a restocking fee.
- Unopened and in original condition — the product must be unused, uninstalled and in its original packaging.
- You arrange and pay the return freight — we do not organise return shipments for change-of-mind returns.
- Same skid or pallet — if the item was delivered on a skid or pallet, it must be returned on the same skid or pallet to prevent transit damage.
- Not yet dispatched? Once an order is placed it usually cannot be changed, but depending on warehouse processing we may be able to help — a restocking fee will apply.
Damaged or faulty goods
Inspect your delivery as soon as it arrives. If something is damaged, faulty or not what you ordered, email us straight away with photos so we can assess it before anything is moved or installed.
- Photos are essential — a return request will not be approved until you provide clear photos of the goods, so we can assess their condition before your courier collects them.
- Do not install it — we cannot accept returns on products that have been installed or used. If you are having trouble with installation, contact us for assistance first.
- Goods in your care — once the goods are in your possession you are responsible for them. If they are damaged while in your care, we will not be able to provide a refund or exchange.
Both paths start the same way — email hello@meshstorage.com.au with your order number and clear photos of the product and packaging.
How it works
Four steps from request to refund.
Email your request
Send your order number, the items coming back and the reason, along with clear photos of the product and packaging.
We review it
Our team assesses the condition of the goods from your photos and replies by email with the outcome and return instructions.
Send it back
Once approved, pack the product in its original packaging and arrange return freight. We recommend postal tracking and insurance.
Inspection and refund
When the product reaches our warehouse and passes inspection, we process your refund less the applicable restocking fee.
Return and Refund Policy
Mesh Storage offers an easy 14 day returns policy. This page sets out how returns are requested, what condition goods must be in, and how refunds are calculated. Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded.
1. Damaged or faulty goods
Responsibility for goods
Once the goods are in your possession, you are responsible for them. If the goods are damaged while in your care, we will not be able to provide a refund or exchange.
Return process and approval
A return request will not be approved until you provide clear photos of the goods. This allows us to assess the condition of the items before your courier collects them.
Installation and returns
We cannot accept returns if you have attempted to install or use the product. If you have any problem with installation, please contact us for assistance before proceeding.
To start your return, submit a return request via email at hello@meshstorage.com.au.
2. Change of mind or made a mistake
We want you to love your purchase. If you change your mind, you may return the product within 14 days from the date of delivery for a full refund, minus the original shipping cost and a restocking fee.
- Return shipping costs are covered by the customer.
- We do not organise return shipments for change-of-mind returns.
- If the item was delivered on a skid or pallet, it must be returned on the same skid or pallet to prevent damage during transit.
Goods that have not been dispatched
Once an order is placed, it cannot usually be changed. In some cases, depending on warehouse processing, we may be able to assist — but a restocking fee will apply.
Goods that have been delivered
If your goods have been delivered but remain unopened and in their original condition, you may return them within 14 days from delivery for a full refund, minus the original shipping cost and restocking fee.
3. Exchanges
At this time, we are unable to offer direct exchanges. If you would like to exchange an item, return the unwanted item for a refund and place a new order.
Simply submit a return request, and we will process your refund (less the restocking fee) once the item is returned to our warehouse.
4. General return conditions
All returned products must be:
- In original, unused and uninstalled condition.
- In original packaging, free from writing, postage labels or damage.
Before returning your product, send photos of the item and packaging to hello@meshstorage.com.au.
5. Postage
- Return postage costs are the customer responsibility.
- We strongly recommend using postal tracking and insurance.
- If the package is not received in its original condition — writing on the box, missing parts, or damage found upon inspection — the refund will be voided.
6. Items that cannot be refunded
All custom-sized products are not eligible for return.
7. Your rights under the Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You may be entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
The 14 day period, product conditions and restocking fees set out above apply to voluntary change-of-mind returns only, and do not limit your rights under the Australian Consumer Law.
Still have questions?
We want you to be completely satisfied with your purchase. If you have any questions about our returns policy, please contact us — our team is happy to help.
